How do I contact you?
For general enquiries, Email ozinfo@adultshop.com.

For other enquiries, see the Contact us section.

Please do not send mail orders to the above address. Check our How To Order page.

Our Australian administration is located at:

118 Roe Street
Northbridge WA 6003
AUSTRALIA

Who is AdultShop.com?
AdultShop.com first listed on the Australian and German stock exchanges in June of 1999. Our Australian web site was launched in December of that year and the German and US web sites soon followed.

Founded on the highly successful Barbarellas retail chain in Western Australia, AdultShop.com directorship and management have over 20 years experience in bringing the highest quality adult products to its customers in the most private, comfortable, discreet and fun ways possible.

The Company's commitment is not only to its stakeholders, but also to its all important customers!
Check out what our customers have to say about us.

Can I check the status of my order?
Yes. See the Members Area for order status.

How much will it cost to deliver my order?
Orders of $150 or more will be delivered within Australia FREE.
All orders less than $150 will be delivered at the flat rate of $10.

Can I order by phone or mail?
Yes, see our Phone Orders page.

Is it safe to use my credit card here?
Yes! We utilise industry standard encryption to ensure your personal and credit card details remain confidential. After processing an order, no credit card details are retained. At no time do we transmit insecure personal information over the Internet.

What credit cards do you accept?
We accept American Express, Bankcard (Australia), Diners Club, MasterCard and Visa.

What will my credit card statement show?
Your credit card will be billed in Australian dollars and your statement will report your purchase as "ASHOP FYSHWICK".

How will you deliver my order?
Your order will be delivered in plain packaging via Australia Post Express. For more information, see our Delivery page.

Do you deliver to...?
From this store, we deliver to Australia only. Check our entry page for other store locations servicing your country. For more information, see our Terms and Conditions page.

What if I'm not home?
If there is no-one to accept delivery, Australia Post will take your parcel to the nearest Post office. Australia post will leave a card allowing you to collect your delivery at your convenience. Your order will carry no indication of supplier and you will not need to mention adultshop.com in order to pick-up your package. If the parcel is sent by our courier company, they will also leave a card advising you that delivery was attempted. More Information is available on our Delivery page.

Do you deliver to P.O. Boxes?
Yes, to Australian P.O. Boxes

Can I make money with my website?
Yes, you can earn commissions by simply placing a banner or link on your site or by building your very own adult store. For more information visit our Affiliates section.

Will you respect my privacy?
We've been in the adult retail and mail-order industry for over 20 years so we know how important discretion is to our customers. Our Privacy page tells you exactly what we will and won't do with your personal information.

Are batteries included?
Some manufacturers include batteries with their product, some do not. Individual product descriptions will indicate if batteries are included.

Can I get more information about a product?
Certainly! Email our staff at ozservice@adultshop.com.